Return Policy for Robert Perera Fine Art Ltd. – Distant Selling Regulations
This return policy is designed to comply with the Distant Selling Regulations in the UK and ensures transparency and fairness in all transactions with our customers.
It applies to all purchases made through our online art gallery or by telephone, email and SMS direct from the gallery.
Right to Cancel:
Customers have the right to cancel their order within 14 days of receiving the artwork without giving any reason.
Notification of Cancellation:
To exercise the right to cancel, customers must inform us of their decision to cancel the order by a clear statement. This can be done via email or written communication. Provide proof of purchase.
Email : firstname.lastname@example.org
Robert Perera Fine Art Ltd.
19 St Thomas Street
Once cancellation is confirmed, the customer must return the artwork within 14 days from the date of cancellation. Please contact the gallery before shipping so we can arrange to be open to receive it.
The customer is responsible for the cost of return shipping unless the product is faulty or not as described.
Condition of Returned Artwork:
Artwork must be returned in the same condition it was received, with original packaging where possible. We reserve the right to refuse returns that do not meet these conditions.
We will process a full refund within 14 days of receiving the returned artwork by original payment method. We may withhold the refund until we have received the artwork or proof of return.
We reserve the right to deduct from the refund if the artwork is damaged or not in its original condition. e.g. damaged frame, broken glass, scuffs, scrapes to artwork or frame.
Certain types of artwork and items, such as personalised or custom-made pieces, custom framed artwork and products cut or made to your specification may not be eligible for return unless they are faulty.
If the artwork is found to be faulty, we will arrange for the return and offer a full refund or a replacement artwork.
Customers can contact us regarding returns or cancellations via email or our customer service number.
Phone: 01590 678230
We will handle customer data in compliance with GDPR and not use personal information for any other purposes than the transaction.
We reserve the right to make changes to this policy to comply with any legal or regulatory requirements.
View our Terms & Conditions
Date of Last Update: October 2023